Overview
At bushanaya.com, we aim to ensure your satisfaction with every purchase. However, in the unfortunate event that you receive a damaged or defective product, you are eligible for a return within 7 days of receiving the item. Please note that the product must be in its original condition, unused, and in the original packaging to qualify for a return.

Return Eligibility

  • Only items that are damaged or defective upon arrival can be returned.
  • The return request must be made within 7 days of receiving the product.
  • The product must be unused, in the same condition as received, and in the original packaging.

Non-Returnable Items
The following items are not eligible for returns:

  • Perishable goods such as food and flowers.
  • Intimate or sanitary goods, hazardous materials, flammable liquids or gases.
  • Gift cards, downloadable software products, and some health and personal care items.

Return Process
To initiate a return, please contact us at info@bushanaya.com with your order number and a description of the issue. We will guide you through the return process.

Please do not send your purchase back to the manufacturer. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds
If your return is approved, a refund will be processed and a credit will automatically be applied to your original method of payment within a few days.

Late or Missing Refunds
If you haven’t received your refund yet, please check your bank account, then contact your credit card company as it may take some time before your refund is officially posted. If you still haven’t received your refund, please contact us at info@bushanaya.com.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at info@bushanaya.com and send your item to: Lahore, Pakistan.

Shipping Returns
To return your product, please mail it to: Lahore, Pakistan. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Need Help?
For any questions related to refunds and returns, please contact us at info@bushanaya.com.